Shipping policy

Updated May 2026.

Shipping Protection

We offer optional shipping protection that covers insurance for loss, damage, or theft during shipping.

With protection: We handle all shipping issues for you. Without protection: You handle shipping issues directly with UPS or USPS.

Shipping Costs & Areas

Continental US (48 states):

  • Orders under $85: $10 flat rate
  • Orders $85+: Free shipping
  • Primary carrier: UPS Ground
  • Note: We cannot ship to PO boxes

Hawaii, Alaska & US Territories:

  • $30 shipping fee for all orders
  • Shipped via USPS (due to location)
  • Note: We cannot ship to PO boxes in these areas

Order Processing & Timing

We process orders within 1-4 business days, depending on stock availability. Processing may take longer during holidays or if items are out of stock. If something you ordered is unavailable, we'll contact you right away.

Important: We ship to the address you provide at checkout. Need to change it? Contact us immediately through our contact form. We won't cover the cost to reship if you give us the wrong address—if your package gets returned to us, you'll pay to ship it to the correct address.

Local Pickup

Live near our store? Choose "local pickup" at checkout. We'll email you when your order is ready.

Tracking & Delivery Issues

Late or Missing Packages

We can't guarantee delivery dates or control shipping speed—that's up to the carrier. Use your tracking number to check your package status. Delays happen due to carrier staffing and high shipping volumes.

Can't find your package?

  • Check with your building's mail room or leasing office
  • Ask neighbors if they received it
  • Check with household members
  • Contact the carrier directly

UPS packages marked "delivered" but not there?

Wait 24 hours—they sometimes mark packages delivered while still in transit.
If your package is truly missing, contact us and we'll help resolve it.

Filing Claims

Missing package claims take up to 60 days to process. We can't issue refunds until after filing a claim with the carrier. The filing process starts with you. You are required to notify UPS and USPS of your lost package.

Damaged Orders

Don't throw anything away! We need proof of damage to help you.

UPS Damage

Email us at orders@beeinspiredgoods.com with photos of:

  • The damaged box (outside and inside)
  • The damaged products (close-ups)

UPS may send a driver to pick up the damaged items for inspection.

USPS Damage

Take the entire package (including all wrapping) to your local post office and file a damage report. We can't replace anything until USPS completes their investigation.

Insurance: Your order is insured up to $100. Complete the required steps above.

Incorrect Items

Mistakes happen—we're human! Contact us through our contact form with:

  • Your order number
  • A photo of what you received including all packaging and outer box
  • The batch code (found on the bottom of the item)

We'll replace the item or provide a refund.

Keep in mind: Our products are handmade, so there may be slight variations between batches. Our honey is 100% natural and can vary significantly.

Stolen Packages

We're not responsible for stolen packages. If theft is a concern in your area, consider shipping to your workplace or another secure location.

Think your package was stolen?

  • Check with neighbors and family
  • Talk to your delivery driver if possible
  • Call the local UPS office or post office
  • File a police report
  • Contact the appropriate agency:
    • UPS: Contact us to file a claim
    • USPS: Call 877.876.2455 (option 3) and complete the Mail Theft form at https://faq.usps.com/s/article/Mail-Theft

If you want us to help resolve stolen package issues, there's a minimum $50 fee. Repeat requests cost more.

Once Your Order Ships

After we ship your order, we can't control what happens during transit. We use UPS Ground as our primary carrier, though no shipping service is perfect. For your security, we use plain packaging with no logos or branding that would indicate what's inside.