Terms of Service
Read our Terms of Service Policy here.
Payment and Security
On your credit card billing statement, you will find us listed as Kara Brook Art, LLC.
Our facility, software, and Web hosting facility are PCI compliant. We do not and will not save any of your credit card information on our servers from the checkout process. We do not and can not keep credit card information on file in our office.
This Web site takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the e-commerce industry - SSL. This web site will not save your credit card information ever. If your credit card changes, enter your new information at checkout.
You may also check out using PayPal, a safe, fast and secure method of online payment.
Sales tax of 6% will be added to orders purchased and shipped to your verified Maryland address.
A flat-rate charge of $6 is applied to all orders below $75 that are shipping within the 48 contiguous states. We offer free shipping on orders $75+. UPS is our preferred shipping provider. Please note that we are unable to ship to PO boxes.
Shipments to Hawaii, Alaska, and the US territories are subject to a shipping fee of $20. Shipments to these states and territories will be delivered using USPS.
Every effort will be made to fulfill your order as quickly as possible. Pending stock availability, please allow up to 4 business days to process your order. Processing time may be longer during holidays and if items are out of stock. In the event that we are out of stock of an item, we will do our best to contact you immediately.
Read more about our shipping policies, including details on resolving incorrect, damaged and/or missing orders, here.
Returns and Refunds
Read our Return and Refund Policy here.
Please note that once an order has settled, we do NOT accept returns. Period. Once an order has settled, there are fees on top of fees on top of fees that are not refundable to us, or to you.
Furthermore, we do NOT accept returns on orders placed through any external marketplace, including, but not limited to, Facebook and Instagram Shop and Google.
If you insist on a return, we insist on reserving a 15% transaction fee for all of the fees and the labor that is required to accomodate your request. There are NO EXCEPTIONS regardless of how unreasonable you are.
As much as we would love to help you post-sale with forgotten coupon codes and or promotional discounts, we are unable to provide discounts or apply discount codes to settled sales, or refund the difference of a discount onto an order post-purchase, or apply expired codes to orders. There are no exceptions. All discount codes must be entered at checkout to be valid. Coupons and promotion codes cannot be combined.
Waxing Kara®, Bee Inspired®, Farm to Body®, Haute Cocoa® and Spa Tower® are registered trademarks owned by Kara Brook Art, LLC. If we contact you with a cease and desist, it's a good idea to oblige. We do not provide more than one warning before taking action.
Creative Commons License
Read about our Creative Commons License here.